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We treat a wide variety of pets, including dogs, cats, rabbits, guinea pigs, parrots, chickens, ducks, ferrets, snakes, turtles, lizards, frogs, rats, mice, axolotls and fish. We also provide care for wildlife.

For your first visit, please bring:

• Any previous medical records (or advise us of your previous vet as early as possible, and we will request that your pet’s records be sent over in time for your first consult.
• Vaccination history
• A list of questions or concerns
• Information about their diet, parasite prevention, enclosure setup, etc.
• Pictures of your pet’s enclosure (for exotic pets)
• For aquatic species, a water sample in a separate container
• If your consultation is for a sick exotic pet with a bonded friend, please bring them along for moral support. Having a friend will help to minimise stress if we need to hospitalise them.

For parking information, please see Getting Here

No, we do not. We offer Afterpay for clients who are unable to afford the visit up front. We always endeavour to be as transparent as possible with pricing, in order to avoid any nasty surprises with the final vet bill. If treatment is anticipated to exceed the signed estimate, we will request your consent before proceeding with treatment.

We accept the following payment methods:

• Cash
• Visa
• MasterCard
• American Express
• Afterpay
• GapOnly

Payments are able to be processed in-person, or remotely via our secure third-party payment gateway. You will receive a payment link via SMS and/or email, allowing you to complete the payment securely online. Please note that Afterpay is only available in-person.

We require a deposit for hospitalisation and procedures, with the remainder of the bill being finalised at the time of discharge.

We operate via appointment only, however we will always do our best to accommodate emergencies and walk-ins if possible. Existing patients are given priority during busiest times.

To avoid disappointment, please call in advance on 1300 945 383 to see if we are able to see your pet.

For consultation, and common procedure prices, please see our up-to-date Price List.

For medications, we offer a price match guarantee (we will happily match the total cost of our script fee, the medication fee and postage fee if you find a medication cheaper online).

We recommend calling us for advice before handling the animal, to ensure that we are able to assist in identification. Bats, reptiles, raptors and large possums may be dangerous to handle, so please do not attempt to capture any of these species without seeking advice first.

If it is safe to capture the injured animal, if you are able to transport it to us, we will assess and treat the wildlife patient. Please note that we are unable to leave the clinic to attend rescues.

For all birds, please contact WIRES or Sydney Wildlife, as we are temporarily unable to accept these species without a negative Avian Influenza test result.

Yes you can, however please allow for up to 3 business days. If your pet is on ongoing medication do not wait until you are out (or just about) of the medication to place the order. Please also note that your pet may need a consultation before dispensing medication so please call the clinic and have a chat with our friendly reception team to find out more.