What To Expect
The moment you enter our clinic, your pet will be treated as a member of our extended family.
We endeavour to get to know you and your pets to the best of our ability, and their wellbeing is our number one priority. You can expect us to remember your pet’s birthday, when their vaccination and parasite prevention is due, how you like your coffee (or tea), and the names of your other family members. We understand that you lead a busy life, and will even remind you when their worming and flea prevention is due free of charge!
You may notice that our consultation process is different to most veterinary clinics. We have restructured our hospital to mimic that of human hospitals, streamlining the consultation process and allowing your pet to be seen with minimal waiting time.
Our experienced nurses are trained to detect any serious illnesses, and to gain a thorough history of your pet. This will screen for emergencies, and ensure that the time spent with your chosen veterinarian is spent focusing on the examination and diagnostics.
We offer a personalised experience which is not offered by many veterinary clinics, not a ‘one-size-fits-all’ approach. Owners are involved in every aspect of your pet’s diagnostic workup and treatment plan, and we will equip you with detailed handouts so that you have a thorough understanding of all aspects of your pet’s illness.
Our veterinary hospital is anticipated to open in early 2020, at which time we will be able to offer hospitalisation, desexing, surgery, and dentistry.
Click here to be notified when we open.
Director, Head Veterinarian
Dr Emma Hall is our primary veterinarian and has over 15 years’ experience keeping birds and reptiles. In addition to being experienced treating dogs, cats and exotic pets, she has undergone extensive further education in exotic pet medicine and surgery, and has special interests in surgery and cardiology.
Dr Emma graduated with first-class honours from the University of New South Wales with a Bachelor of Science in Biological Sciences and Marine Biology in 2011, before studying a Bachelor of Veterinary Science at the University of Sydney and graduating with merit in 2016.
Since then, she has worked at several small animal and exotics clinics around Australia and has been offering a mobile veterinary service since 2018. Emma also has a keen interest in wildlife and spends her spare time tending to injured wildlife.
She is a strong animal rescue advocate. In addition to most of her pets being rescues, she has organised new homes for many unwanted pets or transported to no-kill shelters.